Refund Policy

Return, Exchange& Refund Policy

Here at  we make a great effort to make sure that your order get to you in perfect condition with our high standards of manufacture and quality control.

However if for any reason you are not satisfied with your purchase and would like to return your item for exchange or a refund we can help. Following is our 'Returns & Exchanges' policy, please read it carefully before you want a refund or replacement.

There are certain items that we can and cannot offer refunds and replacements on, please read on to check which items are covered by the return and refund policy:

Items That You May Return For Exchange Or Refund In the following cases you may return the item to us for exchange for the correct item or a refund: 

1. If we have sent the wrong item to you
2. If we have sent the wrong color item to you
3. If we have sent the wrong size item to you
4. If the item is damaged, dirty or discolore

As soon as you notice an error like this please contact us and give us your name, order number, explain the problem and ask for a 'return request.'

You will then need to return the problem item to us.

Here's How To Arrange A Return:

1. You must send us this email asking for a 'return request' within 7 days of receiving your order or we will not accept the return.

2. We will then send a 'returning authorized number' and our postage address to your registered email (the email address that you gave us when you registered as a customer). If you can't see this email you may need to add '[email protected]' to your safe-senders list as it could have gone into the spam / junk folder.

3. After you have received the 'returning authorized number,' please send your item to us by trackable mail. Please also email the item's tracking number to us so we can locate the package (You must send your item back to us within 5 days of receiving the 'returns authorized number' from us by email (this time is based upon the date we sent your 'returns authorized number' to you, so please check your email!).

PLEASE NOTE:
Please remember that any returned items must be returned in their original condition, unworn, unwashed, unaltered, undamaged and with tags attached or we cannot accept them. Once the returned item is received and thoroughly inspected, we will arrange thereplacement or refund.

* Please don't ask for a 'Return Request' later than 7 days after receipt of the item, or send the item later than 5 days after receipt of the 'Returning authorized number' to your registered email. Unfortunately in these cases we cannot provide any replacement or refund.

* Items returned to us without a 'Returning authorized number' will not be dealt with and no replacement or refund will be issued.

It is necessary that you choose a trackable postal service as we must receive the item in order to offer exchange or refund. We cannot accept non-trackable packages as these may be lost and therefore we would be unable to offer you an exchange or return on the item.

* We ask you to pay the returned item's shipping fee back to us in advance and provide us with its tracking number. We cannot accept packages in which the shipping expenses are to be paid by us upon our receipt of the package. Once we have confirmed that your issue is due to our fault then we will always repay you the return shipping fee as well as the refund (if replacement is not chosen).

* If the item does not match our 'returns & exchanges' policy, unfortunately we cannot offera refund or replacement. Such items include those that are:

worn, damaged, dirty, smelly, without the original tags or items. This also includes items that we cannot accept for return or exchange such as customized costomes, lingerie, final clearance and items which are produced for customers containing errors in size etc which were based on information our customers gave to us.